Frequently asked questions
Quick answers about ordering, delivery and payment.
How do I order?
Pick your pizzas from the menu, add them to your cart, and go to checkout. You need to log in or create a free account first, so we can save your details and order history.
How can I pay?
We accept cash only for now. Pay the rider when your order arrives, or pay at the shop for pickup. You can tell us at checkout if you need change.
Where do you deliver and how much is it?
Delivery fees depend on your area and are added automatically at checkout, and big orders get free delivery (from ₱500 in our nearest area). See the full list on Delivery & fees.
How long does delivery take?
Standard delivery is 30–45 minutes, and priority delivery is faster for a small extra fee. Times are estimates and can be longer during busy hours or bad weather.
Can I pick up my order?
Yes. Choose pickup at checkout and collect it at SFM Bldg, Plaridel St., Brgy VIII, Roxas City. There is no delivery fee for pickup.
How do I track my order?
Go to Track an order and enter your order number. You will see if it is Pending, Preparing, Out for Delivery or Completed.
Can I order the same pizza again?
Yes. Log in, open My dashboard and tap "Order again" on any past order. The items go back into your cart at today's prices.
What are your opening hours?
Daily 10:00 AM – 9:00 PM.
I have a food allergy. What should I do?
Pizza dough contains wheat and cheese contains milk. If you have an allergy, please contact us before ordering so we can tell you what is in each pizza.
I need to change or cancel an order.
Please contact us as soon as possible by phone at 0991 830 4877 or by email at pizzatoro2025@gmail.com.
I forgot my password.
Please contact us and we will help you get back into your account.